Privacy Policy

Last Updated: October 12, 2026

UB Cleaning ("we", "our", "us") provides home and office cleaning services in Ulaanbaatar, Mongolia, through our website at ubcleaning.mn and our mobile app. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have.

By using our website, app, or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the information needed to create your account, arrange and carry out your cleaning bookings, and keep our service safe and reliable:

• Account details: your name, phone number, and email address, and login credentials for the app.
• Booking details: the service you requested, the date and time, the address where the cleaning takes place, property and access details (such as entry instructions), and any notes you provide.
• Communication: messages, calls, and support requests you exchange with us or with your assigned cleaner through the app.
• Location data: with your permission, the location of the service address so we can match you with cleaners and plan routes. You can turn this off in your device settings, though some features may not work.
• Payment information: details of the payments you make for our services. Card payments are processed by our payment providers; we do not store your full card number.
• Usage and device data: when you use the website or app, we automatically collect information such as your IP address, device type, operating system, app version, and how you interact with the service.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and verify your identity;
• Process, schedule, confirm, reschedule, and complete your cleaning bookings;
• Connect you with cleaners and share the details they need to do the job;
• Send booking confirmations, reminders, and service updates, and respond to your enquiries;
• Process payments and issue receipts;
• Operate, maintain, troubleshoot, and improve our website, app, and services;
• Keep our service safe, prevent fraud and misuse, and resolve disputes;
• Send you service messages and, where permitted, promotional offers (you can opt out at any time);
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing

We process your personal information because it is necessary to provide the services you request, because we have a legitimate interest in operating and improving our business and keeping it secure, because you have given us your consent (for example, for location access or marketing messages), and because we need to comply with our legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We share it only as needed to run our services:

• Cleaners and service partners who carry out your booking, who receive the details necessary to perform the job;
• Service providers who support us — such as hosting, cloud storage, payment processing, and customer communication providers — under contracts that require them to keep your information confidential;
• Legal and safety purposes, where we are required to disclose information by law, or where disclosure is necessary to protect the rights, property, or safety of our users, our staff, or the public;
• Business transfers, if we are merged, acquired, or sell assets, in which case personal information may be transferred as part of that transaction, subject to this policy.

5. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, maintain your booking history, meet our legal, tax, and accounting obligations, and resolve disputes. When your information is no longer needed, we delete it or make it anonymous. For details on how to have your account and data deleted, see our User Data Deletion page.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit between the app and our servers, access controls, and restricting our staff and partners to the information they need. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and Similar Technologies

Our website and app use cookies and similar technologies to keep you logged in, remember your preferences, keep the service working properly, and understand how it is used. You can set your browser to refuse cookies or to alert you when cookies are being sent, but some parts of the service may not work correctly if you do.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Request deletion of your personal information (see our User Data Deletion page);
• Object to or restrict certain processing of your information;
• Receive a copy of your information in a portable format;
• Withdraw consent you have given, such as for marketing messages or location access, at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before we act on a request.

9. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

10. International Transfers

Some of our service providers may store or process data outside Mongolia. Where we transfer personal information internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this page periodically.