Terms of Service

Last Updated: October 12, 2026

These Terms of Service ("Terms") govern your use of the UB Cleaning website at ubcleaning.mn, our mobile app, and the home and office cleaning services we provide in Ulaanbaatar, Mongolia. By creating an account, making a booking, or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Our Services

UB Cleaning connects customers with professional cleaners for residential and commercial cleaning. You can browse services, book a cleaning time, and manage your bookings through our website and app. Specific services, what they include, and any applicable prices are shown when you book.

2. Your Account

To book a service, you must create an account and provide accurate, current information, including your name, phone number, and email address. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Please tell us promptly if you believe your account has been used without your permission. You may delete your account at any time as described in our User Data Deletion page.

3. Bookings and Scheduling

When you place a booking, we will confirm the service, date, time, address, and estimated duration. A booking is confirmed once you receive a confirmation through the app, by email, or by phone. Please make sure the details are correct and that the service address is accurate, as we rely on them to arrange your cleaner.

Estimated durations and arrival times are given in good faith but may vary depending on the condition of the property and the work required.

4. Prices and Payment

Prices for our services are shown in the app or quoted at the time of booking. Payment is due as indicated at checkout, and we may use third-party payment providers to process it. Additional charges may apply where the property or scope of work differs materially from what was described, where extra services are requested on site, or where applicable taxes or fees apply; we will inform you of such charges before the work is carried out. We may change our prices from time to time, but changes will not affect bookings that have already been confirmed.

5. Cancellations, Rescheduling, and No-Shows

You can cancel or reschedule a booking through the app. We ask for as much notice as possible so that we can offer the slot to others. Cancellations made within the notice period shown in the app are free of charge. Cancellations made later, or bookings where we are unable to access the property, may be subject to a cancellation fee, which we will tell you about in advance. If we need to cancel or reschedule your booking, we will contact you and offer an alternative time or a refund.

6. Your Responsibilities

To allow us to carry out the service safely and effectively, you agree to:

• Provide accurate information about the property and the services you need;
• Ensure the cleaner can access the property at the agreed time, or provide clear access instructions;
• Provide a safe working environment, including working utilities and adequate lighting;
• Secure or remove valuables, cash, jewellery, and fragile items, and tell us in advance about hazardous materials, pets, or anything requiring special care;
• Not ask cleaners to carry out tasks that are unsafe, unlawful, or outside the scope of the booked service;
• Treat our cleaners and staff with respect and courtesy.

If these conditions are not met, we may be unable to complete some or all of the service, and charges may still apply for the time booked.

7. Our Cleaners and Conduct

We take care in selecting the cleaners who provide services through our platform, who are expected to act professionally and follow our quality and safety standards. If you are unhappy with the quality of a service, please contact us within the period stated in the app so that we can put it right, which may include a re-clean in accordance with our satisfaction policy.

8. Supplies and Equipment

Unless we agree otherwise, cleaners will use the supplies and equipment listed for the service you book. If you prefer that we use your own supplies or equipment, please tell us in advance; you are responsible for ensuring they are safe and suitable. Any equipment you provide or that we bring remains the property of its owner.

9. Limitation of Liability

We aim to provide our services with reasonable care and skill. To the extent permitted by law, we are not liable for:

• Pre-existing damage, wear and tear, or defects in the property or items being cleaned;
• Loss or damage to items that were not secured, that are fragile, or that you did not tell us required special care;
• Loss of or damage to cash, jewellery, or other valuables left accessible in the property;
• Indirect or consequential losses, or losses that were not reasonably foreseeable.

If we are responsible for damage to your property through our negligence, our liability is limited to the cost of repair or replacement, subject to our insurance and the limits stated in the app. Nothing in these Terms limits any liability that cannot be limited or excluded by law.

10. Intellectual Property

Our website, app, and their content — including text, graphics, logos, and software — are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or use them except as expressly permitted, or as necessary to use our services for their intended purpose.

11. Personal Information

We collect and use your personal information to provide our services. Our handling of that information is described in our Privacy Policy, which forms part of these Terms.

12. Suspension and Termination

We may suspend or terminate your account or refuse a booking if you breach these Terms, misuse our services, fail to pay, or behave in a way that is unlawful, unsafe, or disrespectful to our cleaners or staff. You may stop using our services and delete your account at any time.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a new "Last Updated" date. The Terms in force at the time of your booking are the ones that apply to it. Continued use of our services after changes take effect means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Mongolia, and any disputes will be subject to the jurisdiction of the Mongolian courts, without affecting any rights you may have as a consumer.